Our Commitment to Your Privacy
At 26m casino, data protection is not merely a legal obligation — it is a core value we uphold in every aspect of our platform's operations.
Top-Grade Encryption
All personal data is encrypted using AES-256 standards, the same technology used by financial institutions and global security agencies.
No Data Sales
We have never and will never sell, rent, or disclose your personal data to third parties without your explicit consent.
Full Transparency
We are fully transparent about what data we collect, why it is collected, and how long it is retained. Nothing is hidden from you.
Guaranteed User Rights
You have the right to access, correct, delete, or transfer your personal data. Your request will be processed within the stipulated timeframe.
Legal Compliance
Our privacy policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.
Breach Notification
In the event of any security incident involving your data, we will notify you within the timeframe required by law.
Important Note: This Privacy Policy describes the data collection and management practices of 26m casino. By using our platform, you agree to the terms set out in this document. Please read carefully before proceeding with registration or using our services.
1. Introduction
26m casino ("we", "Platform") take our responsibility seriously in protecting the privacy and security of every user's personal data. This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and aims to give you a clear picture of how your personal information is managed.
This policy applies to all users who access the website, mobile app, or any other digital services provided by 26m casino. It also covers information you provide during the registration process, platform usage, communications with our support team, and other interactions with our services.
We only collect data that is strictly necessary to provide you with quality service, and we continuously work to minimise the data footprint we retain. Your trust is our most valuable asset.
2. Personal Data We Collect
We collect various types of information depending on how you interact with the platform. 26m casino. Below are the categories of data we collect:
A. Data You Provide Directly
- Account Information: Full name, email address, phone number, date of birth, and password.
- Identity verification documents (KYC): National ID, passport, driving licence, or other official documents required to verify your identity.
- Financial Information: Payment method details, bank account numbers, digital wallet information, or card details required to process deposits and withdrawals.
- Communications: Chat records, emails, or any communications you send to our support team.
B. Automatically Collected Data
- Technical data: IP address, browser type, operating system, screen resolution, and device information.
- Usage data: Pages visited, games played, session duration, in-platform actions, and navigation patterns.
- Location data: General location information based on IP address to ensure compliance with regional restrictions.
- Cookie data: Information stored through cookies and similar tracking technologies (explained further in Section 5).
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Name, IC, date of birth | Account Verification & KYC |
| Contact | Email, phone number | Communication & Notifications |
| Financial | Bank details, digital wallet | Payment Processing |
| Technical | IP, device type, browser | Security & Performance |
| Usage | Game records, activity logs | Service Improvement |
3. How We Use Your Data
Every piece of data we collect is used for legitimate, clearly stated purposes. 26m casino uses your information to:
- Account Management: Creating, verifying, and managing your account on our platform.
- Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
- KYC and AML Compliance: Meeting legal obligations related to identity verification and anti-money laundering compliance.
- Customer support: Providing effective support and resolving any issues or disputes you may encounter.
- Platform Security: Detecting and preventing fraud, suspicious activity, or violations of platform policies.
- Personalize your experience: Personalising content, game recommendations, and promotional offers based on your preferences.
- Marketing Communications: Sending information about promotions, bonuses, and platform updates — only where you have given your consent.
- Platform Enhancement: Analysing usage patterns to improve platform performance, interface, and overall user experience.
- Legal Compliance: Fulfilling reporting obligations to relevant authorities when required by law.
We do not use your data to make automated decisions that significantly affect your rights without human oversight. Any material decisions regarding your account will be reviewed by our team.
4. Data Sharing with Third Parties
26m casino does not sell or rent your personal data to any third party for their marketing purposes. However, we share certain information with trusted third parties in the following situations:
- Payment Service Providers: Required financial information is shared with payment processors, banks, and digital wallet providers to enable transactions to be processed securely.
- Game Providers: Minimum technical data required is shared with game software providers to ensure smooth game functionality.
- KYC service provider: Identity verification documents are shared with certified KYC partners to fulfil legal compliance requirements.
- Authorities and regulatory bodies: We will disclose information to authorities when required by law, court order, or official investigation.
- Business Transfer: In the event of a merger, acquisition, or asset sale, user data may be transferred to the successor entity subject to equivalent privacy protections.
All third parties we work with are required to comply with data protection standards equivalent to our Privacy Policy and are not permitted to use your data for any purpose other than those specified.
5. Cookies & Tracking Technologies
Platform 26m casino uses cookies and similar tracking technologies to enhance your experience. The following are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
- Performance Cookies: Collecting information on how you use the platform to help us improve site performance and speed.
- Preference Cookies: Saving your settings and preferences such as language and display theme so you do not need to reconfigure them each time.
- Analytics Cookies: Helps us understand usage patterns and aggregate user behaviour for platform improvement purposes.
You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect platform functionality. Continued use of our platform after the cookie notice is considered your consent to the use of essential and performance cookies.
6. Data Storage & Security Measures
We apply comprehensive technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.
Technical Security Measures
- SSL/TLS encryption for all data transmitted between your browser and our servers.
- AES-256 encryption for data stored in our database.
- Two-factor authentication (2FA) for additional account protection.
- 24/7 security monitoring and automated intrusion detection systems.
- Regular security audits conducted by independent, certified third parties.
Data Retention Period
We retain your personal data for as long as your account is active or as long as necessary to provide services to you. Following account closure, certain data may be retained for an additional period as required by Malaysian law, particularly for financial records and AML/KYC compliance, which typically requires a retention period of 7 years.
While we implement robust security measures, no system can guarantee 100% absolute security. You are also responsible for safeguarding your account password and login credentials.
7. Your Rights as a User
Under the Personal Data Protection Act 2010 and the privacy principles we practise, you have the following rights regarding your personal data:
Right to Access
You have the right to request a copy of the personal data we hold about you.
Right to Rectification
You may request that we correct inaccurate or incomplete data.
Right to Erasure
You may request deletion of your data in certain situations permitted by law.
Right to Restriction of Processing
You may request that we restrict the processing of your data under certain circumstances.
Right to Data Portability
You may request your data in a machine-readable format for transfer.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, please contact our support team via live chat or email. We will endeavour to process your request within 30 working days. Some requests may be subject to identity verification beforehand.
8. Children's Privacy
Services 26m casino is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors or underage individuals.
If we discover or become aware that we have collected personal data from a minor without proper verification, we will take immediate steps to delete that data and close the account in question. Parents or guardians who suspect their child has registered an account on our platform are advised to contact us immediately.
We conduct age verification during registration and through the KYC process to ensure only eligible individuals can access the platform. Identity misuse for account registration is strictly prohibited and may result in legal action.
9. Links to Third-Party Websites
Platform 26m casino may contain links to third-party websites or services in certain contexts, such as payment providers or gaming software. Our Privacy Policy does not apply to those websites.
We do not control and are not responsible for the privacy practices or content of third-party websites. You are advised to read the privacy policy of any third-party website you visit. The presence of a link to any third-party website does not imply our endorsement or approval of its content or practices.
10. Amendments to the Privacy Policy
26m casino reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform improvements. The "Last Updated" date at the top of this page will always reflect the latest version of this policy.
If we make material changes to how we collect, use, or share your personal data, we will notify you via:
- A clear notice on the platform's main page before changes take effect.
- Notification emails sent to the email address registered in your account.
- Reminder upon your next login to our platform.
Your continued use of the platform after the effective date of such changes will be deemed as your acceptance of the updated Privacy Policy. If you do not agree, you have the right to close your account before the changes take effect.
11. Contact Us Regarding Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data, our team is ready to assist you.
- Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
- Email: [email protected]
- Response Time: We aim to respond to all privacy-related inquiries within 3–5 business days.
If you feel we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory authority in your country.
For requests related to user rights such as data access or deletion, please include your account number and proof of identity so we can process your request quickly and securely.
Play Safe, Your Data Is Protected
At 26m casino, your data security is always our top priority. Register today and enjoy a safe, fair, and thrilling gaming experience with Malaysia's player community.